FAQ for mobile workers

ArcGIS QuickCapture is available for iOS, Android, and Windows. See Device requirements for the mobile app for more information.

ArcGIS QuickCapture is available from Google Play for Android devices and the App Store for Apple devices. You can also download Android and Windows installation files from the QuickCapture Resources page.

To use projects, the Field Worker, Creator, or GIS Professional user type is required. An Editor user type with a QuickCapture add-on license can also be used. See ArcGIS account requirements for more information.

When you start the app, sign in with ArcGIS Enterprise and enter the URL of your 10.7.1 or later portal. You will then be prompted for your ArcGIS Enterprise credentials.

Do the following if you are having trouble signing in:

• Verify that you typed your username and password correctly.
• Ensure that you are using an ArcGIS account, that it is a valid user type, and that the appropriate app is assigned to you. See ArcGIS account requirements for more information.

To submit feedback directly from the mobile app, tap your profile icon and select Feedback from the menu. You can also provide feedback on the QuickCapture Esri Community page or by sending an email to QuickCapture@esri.com. If you're experiencing issues using the app, contact Esri Technical Support.

No. Rolling back to a previous version of the app is not supported. For details, see the Product Life Cycle for ArcGIS QuickCapture.

QuickCapture allows you to capture observations by tapping a button that represents the observation type you want to capture. These observations can be points (for example, a type of hazard), lines (for example, a stretch of road in poor condition), or polygons (for example, an area of weed cover), depending on the project being used. To capture these observations, QuickCapture does the following with your information:

• Uses your location to record the coordinates of each observation you capture, before uploading them to ArcGIS for mapping and analysis
• If configured by the project author, may include personal information such as your ArcGIS username, dates, and photos in captured observations
• Stores signed-in user information locally in the app's secure storage to support automated sign-in

Captured observations are secured using ArcGIS role-based access control. This means that while on the device, only the signed-in user is able to access captured observations. Once uploaded to ArcGIS, observations are only accessible to users in your organization who have been granted the required privileges. Additionally, uploaded observations are subsequently removed from the device.

QuickCapture does not retain any of your location information in the app. Information added to ArcGIS is subject to Esri's Proprietary Rights Acknowledgment and will be handled in accordance with Esri's Privacy Policy.

Yes. You can use the mobile app without signing in and download publicly shared projects as long as you have been provided a project access or QR code.

To start capturing data with the QuickCapture mobile app, you need to download a QuickCapture project. Projects are created using the QuickCapture designer and then shared with the signed-in user. If you don't yet have access to your projects, you can download and test a selection of example projects using the Continue without signing in option in the mobile app.

No. Editing a project in the app is not supported.

Lines and polygons are not captured until the user moves a minimum distance from the first vertex. Lines require a minimum of two vertices and polygons require a minimum of three vertices.

You can improve the accuracy of the location captured by your device by using a high-accuracy receiver.

There is a broad range of GNSS receivers that can connect to your smartphone or tablet via Bluetooth.

Consider the following methods to limit battery consumption:

• Battery saving mode—Go to Settings > Battery saving mode and enable the option. Battery saving mode is on by default on iOS devices.
• Autosend—Go to Settings > Autosend and either reduce the autosend frequency or disable autosend completely.
• Device settings—Configure settings on your device to improve battery consumption. For example, disable Wi-Fi and 4G if not required, reduce screen brightness, or lock the screen when not interacting with the app.

QuickCapture can be configured to use the location of a drone that is controlled using Site Scan for ArcGIS. In QuickCapture Settings, choose Provider and choose Add Provider Via Network. Enter the Hostname and Port parameters taken from Site Scan and select Add. QuickCapture now receives location updates from Site Scan. For more information, see Site Scan for ArcGIS integration.

On iOS, when Portrait Orientation Lock is on, turning your device to a landscape orientation will only change the preview on the screen; the image will still be captured in portrait mode. To capture photos in landscape, ensure Portrait Orientation Lock is off.

If a project is used while the device is offline and no offline map was configured by the author, a default offline basemap is used. When the device is online, the configured web map does not automatically reload. You must close and reopen the project while online to see the configured web map.

If the device is online but you still can't see the features on the web map, a restriction on who can view records may have been set for the feature layer. Contact the project author for more information.

When zoomed in and moving at speed, it will appear that the location marker lags behind the device location. This is a result of smoothing applied to the map updates. This visual display does not have an impact on the location of captured records or vertices.