FAQ

ArcGIS Field Maps includes two apps—the Field Maps mobile app and the Field Maps Designer web app.

The Field Maps mobile app is available on Google Play for Android devices and the App Store for iOS and watchOS devices.

The Field Maps Designer web app is accessed through your portal. How you access it depends on the software you're using:

• If you're using ArcGIS Online, access Field Maps Designer through the app launcher or by going to https://www.arcgis.com/apps/fieldmaps.
• If you're using ArcGIS Enterprise, access Field Maps Designer through the app launcher or by going to https://host.domain.com/webadaptor/apps/fieldmaps/ (where host, domain, and webadaptor are replaced by the information about your portal).

There are a couple of common issues that may occur when trying to sign in. Verify that you typed your username and password correctly. Confirm that your account is part of an ArcGIS organization (ArcGIS Online or ArcGIS Enterprise). If you're using ArcGIS Enterprise, verify the URL to your portal instance, for example, https://myportal.mycompany.com/arcgis.

ArcGIS Field Maps is available to members of ArcGIS organizations. This includes those with a subscription to ArcGIS Online or an account on ArcGIS Enterprise. For more information, see ArcGIS account requirements for Field Maps and Licensing Terms of Use.

Yes. When you use Field Maps links in your app, website, or email, your users can open Field Maps. You can specify a particular portal that should be used or map that should open, as well as the location the map should center on or a feature to search for. If you want to start capturing an asset or observation, specify the layer you want to add a feature to, any attributes you want to set, the value to assign to each attribute, and whether there is an application to return to when the capture is completed. See Open your map from a link for more information.

The ArcGIS Field Maps team wants to hear from you about the app. If you have feedback or inquiries, send an email to ArcGISFieldMaps@esri.com. You can also provide feedback on the ArcGIS Field Maps Esri Community page. If you're experiencing issues with the app, contact Esri Technical Support. If you have ideas for the app, share them through ArcGIS Ideas.

No, reverting to a previous version of the app is not supported. For details, see the Product Life Cycle for ArcGIS Field Maps.

Yes, Field Maps is supported on Windows 11 devices with Windows Subsytem for Android. To learn how to install Field Maps on a Windows 11 device, see How to install Field Maps on Windows.

Yes, Field Maps supports working offline with web maps and mobile map packages (MMPKs). To learn more about working offline with MMPKs and web maps, see Download maps.

For details on making web maps and MMPKs for offline use, see Prepare maps for download.

Yes, Field Maps supports indoor positioning systems with ArcGIS IPS. If you open a map in the Field Maps mobile app that's configured for IPS, Field Maps will automatically detect IPS beacons within a building and use them to generate your location in the app. To learn how to set up indoor positioning, see Get started with ArcGIS IPS.

Yes, you can copy a map tile package (.tpk or .tpkx) or vector tile package (.vtpk) directly to the device or SD card. Copied basemaps are available for use when working online or offline. To use the basemap on the device as the default basemap when downloading a map area, the map must reference it. If working offline, the copied basemap must overlap the extent of the map area and must have the same spatial reference as the default basemap. See Copy a basemap for more information.

Field Maps honors the maximum scale range set for basemap layers. If you zoom in beyond this range, the basemap layers will no longer be visible on the map. To work around this constraint, see the following support article: Basemap layers are no longer visible after zooming into the map using ArcGIS Field Maps.

While Field Maps doesn't generate routes or provide directions in the app, it does pass locations to routing apps including ArcGIS Navigator, Apple Maps, and Google Maps. When you select a location of interest (including features, search results, and dropped pins), a Directions action becomes available.

Field Maps also includes a compass that directs you to a point of interest. Use the Compass action on a feature, search result, or pin to see what direction to head and how far to go to get to the item.

Yes, you can download all attachments from a feature layer using ArcGIS API for Python and the download_attachments Python script.

If you're using ArcGIS Online or ArcGIS Enterprise 10.9.1 or later, you can use the new Map Viewer or Map Viewer Classic. However, there are certain features in Map Viewer Classic that aren't currently available in the new Map Viewer, so the version you use depends on what your map requires. See the Field Maps and Map Viewer blog post for more information.

If you're using ArcGIS Enterprise 10.8.1 or 10.9, you can use Map Viewer Classic or Map Viewer . However, if you use the Field Maps Designer web app to configure the form, you must use Map Viewer when editing the map. If you use Map Viewer Classic to edit or save the map, the form you configured in Field Maps Designer will be lost.

Field Maps does not consume credits; however, certain functions from ArcGIS Online that can be used in Field Maps do. For example, in hosted feature layers, adding features consumes Feature Storage credits, and adding photo attachments to features consumes File Storage credits. For details about credit consumption for these and other ArcGIS Online functions, see Credits in the ArcGIS Online View status topic. For more information about how credits are used in ArcGIS Online, see Understand credits.

In future releases, Field Maps will integrate the capabilities of ArcGIS Workforce and ArcGIS Navigator—bringing in assignment management and navigation. For more information on the Field Maps road plan, see What's new in ArcGIS Field Maps.

There are a variety of resources available for Field Maps, including the following:

• The ArcGIS Field Maps channel on Esri Video and the ArcGIS Field Maps playlist on YouTube.
• Articles on ArcGIS Blog.
• Lessons and Discovery paths on Learn ArcGIS
• Blog posts on Esri Community.
• Implementation guides on the Field Maps Resources page.

Yes. You can use either Map Viewer or Map Viewer Classic when editing the map.

If you create a form in the Field Maps Designer web app, it overrides the editable pop-up configured in Map Viewer Classic. Field Maps Designer does not alter symbology or pop-ups.

If you get an Unable to load error message when opening or sharing a map, it's likely due to a broken or inaccessible layer. For example, if the layer has been deleted or hasn't been shared with your account, the map is unable to load.

If you get a The field referenced no longer exists in the layer error message when configuring the form, the field has been removed from the layer. Data cannot be collected in the mobile app using a form entry that references a missing field.

Yes, you can copy forms between maps using ArcGIS API for Python and the copy_form_between_maps Python script or ArcGIS Online Assistant. For step-by-step instructions, see the Duplicate maps and forms blog post.

Yes, you can delete fields from layers and tables while configuring the form in Field Maps Designer if there are no pending edits to the form. To delete fields, you must either own the layer or be an administrator for your organization. While configuring the form, select the fields you want to delete from the Fields list and click Delete. Once a field is deleted, it's removed from the Fields list, the underlying feature layer, all types and templates, and any pop-up configuration it's used in.

The following types of fields cannot be deleted:

• typeIDField
• subtypeField
• GUID fields, including those used as key fields in a relationship class
• Time fields
• displayField used for labels

The features available in Field Maps Designer depend on the version of ArcGIS Enterprise that you're using. For more information, see Support for Field Maps Designer on ArcGIS Enterprise (PDF).

Field Maps supports internal GPS receivers and external GPS receivers that output NMEA sentences. See Choose a receiver for a list of NMEA sentences that Field Maps can read and a list of GPS receivers that can be used with Field Maps.

• To use a receiver with an Android device, it must be supported on Android and output NMEA0183 sentences. Choose a receiver includes a list of receivers that the Field Maps development team has used with Field Maps.
• To use a receiver with an iOS device, it must be listed in Choose a receiver as supported.

The best way to determine the accuracy level to expect from a particular external GPS receiver is to check the website of the receiver's vendor for GPS specs. If you are looking for the accuracy level of an integrated GPS receiver or if you want to compare accuracy levels of various external GPS receivers, you may find the NTDP GPS Receiver Horizontal Accuracy Reports and Tested Accuracies published by the USDA Forest Service helpful. This organization has been testing GPS receivers of various grades to determine their horizontal accuracy in different canopy cover conditions, and in some cases, different GPS settings. While Esri does not endorse the Forest Service's results, they may be a useful guide to determine which receiver best suits your organization's needs. Esri does not officially recommend any specific receiver for use with Field Maps.